Last Updated: September 20, 2026
At Auto Intels, we provide digital vehicle information services that help customers research a vehicle before making a purchase. Since our reports are created and delivered digitally, orders are generally considered final once processing has started.
This Refund Policy explains how we handle cancellations, refund requests, report issues, and digital purchases. We recommend reading this policy before placing an order.
1. Services Covered by This Policy
This policy applies to digital products and services offered through autointels.com, including:
- Vehicle history reports
- VIN lookup and decoding services
- Vehicle specification information
- Vehicle history searches
- Digital vehicle reports
- Electronically delivered reports and results
- Other vehicle-related digital services available through our website
The information included in a report depends on the package selected and the records available for the specific vehicle.
2. Why Our Digital Services Are Generally Non-Refundable
Auto Intels provides digital services rather than physical products.
Once you place an order, processing may begin shortly after payment. Our systems may start collecting, processing, and compiling information from available vehicle data sources. Because the service is created specifically for your request and delivered electronically, it cannot be returned like a physical product.
For this reason, completed digital purchases are generally non-refundable.
Before placing an order, please make sure you have entered the correct VIN and selected the report you want.
3. What Happens After You Place an Order
Once your payment has been successfully processed, your request may enter our report generation process.
Depending on the service you purchase, your completed report may be:
- Sent to your email
- Made available through our website
- Provided through your account, where applicable
- Delivered as a downloadable digital report
Processing times can vary depending on the service and the availability of information from our data sources.
Once your report has been successfully generated and delivered, or made available to you, the order is considered completed.
4. Vehicle Information Depends on Available Records
Auto Intels gathers vehicle information from available automotive and vehicle data sources. The amount of information available can vary considerably from one vehicle to another.
For example, one vehicle may have extensive accident, mileage, ownership, or service records, while another may have limited information available.
This can depend on factors such as:
- The vehicle's age
- Country or region of registration
- Reporting practices
- Government records
- Insurance records
- Service and maintenance records
- Manufacturer information
- Updates from third-party databases
A report containing limited information does not necessarily mean that the service was unsuccessful or defective.
For this reason, the absence of a particular record is not, by itself, a reason for a refund.
5. Please Check Your VIN Before Ordering
You are responsible for making sure the VIN you enter is correct.
Before completing your purchase, carefully check all 17 characters of the VIN.
A refund or replacement will generally not be available if:
- You entered the wrong VIN
- One or more characters were entered incorrectly
- The VIN belongs to a different vehicle
- You selected the wrong vehicle
- You ordered a report for a vehicle you did not intend to check
Once a report has been generated using the VIN provided during checkout, we generally cannot transfer that order to another vehicle.
6. Refunds for Change of Mind
Because our reports are digital and processing can begin shortly after payment, we generally cannot offer refunds simply because you change your mind.
This includes situations where you:
- No longer want the report
- Decide not to purchase the vehicle
- Find another reporting service
- No longer need the report
- Expected different information to appear
- Decide that the selected report is no longer suitable
Please review the product description and package details before completing your purchase.
7. If You Believe There Is a Problem With Your Report
If you believe your report contains a genuine technical problem, please contact our support team.
We may review:
- The VIN submitted with your order
- Your order and payment status
- Whether the report was generated successfully
- Whether a technical issue affected the report
- Whether the report can be corrected or regenerated
If we confirm a technical issue on our side, we may provide a corrected report, reprocess your order, or offer another appropriate solution.
A report review does not automatically qualify an order for a refund.
8. Situations Where We May Consider a Refund
Although completed digital purchases are generally non-refundable, Auto Intels may consider a refund or alternative solution when there is a confirmed service or payment issue.
Examples may include:
Duplicate Payment
You were charged more than once for the same order because of a confirmed payment or technical error.
Payment Completed but Report Not Delivered
Your payment was successfully processed, but your purchased report could not be generated or delivered because of a verified issue with our systems.
Technical Processing Failure
A confirmed technical problem prevented us from completing the service you purchased.
Each request is reviewed individually. A refund or alternative solution is not guaranteed, and resolving one situation in a particular way does not mean the same outcome will apply to every future request.
9. Cancellation Requests
Report processing may begin soon after your payment is confirmed.
Because of this, cancellation requests made after processing has started generally cannot be accepted.
If you believe your order has not yet entered processing and you would like to request a cancellation, contact our support team as soon as possible.
We will check the status of your order and let you know what options may be available. Please understand that cancellation cannot be guaranteed once processing has started.
10. Information From Third-Party Data Sources
Some information included in Auto Intels reports may come from independent third-party sources.
We do not control the availability, timing, completeness, or accuracy of every external database. Information may sometimes be affected by:
- Delayed reporting
- Missing records
- Database limitations
- Regional differences
- Data entry errors
- Information that has not yet been updated by a provider
Because these factors can be outside our control, missing or incomplete information originating from third-party sources generally does not qualify for a refund.
11. Payment Processing
Payments made through Auto Intels may be processed by third-party payment providers.
These providers use their own systems and security measures to handle payment transactions. Auto Intels does not intentionally store complete payment card details on its own servers.
Payment information handled by a third-party provider may also be subject to that provider's own terms and privacy policy.
12. Information We May Need to Review Your Request
If you contact us about an order, we may ask for information that helps us locate and verify your purchase.
Please provide, where applicable:
- Order number
- Email address used during checkout
- VIN associated with the order
- Approximate purchase date
- Details about the issue you experienced
Providing accurate order information helps us investigate your request more quickly.
13. What You Agree to When Purchasing
By purchasing an Auto Intels digital service, you acknowledge that:
- You are purchasing a digital service, not a physical product.
- Report processing may begin shortly after payment.
- Report information depends partly on available external data sources.
- You are responsible for entering the correct VIN.
- Completed and successfully delivered reports are generally non-refundable.
- You have had the opportunity to review the product details and this Refund Policy before purchasing.
14. Our Commitment to Customers
While our digital purchases are generally final, we want our customers to receive the service they paid for.
If you experience a genuine issue with your order, we encourage you to contact us. Our goal is to provide:
- Reliable vehicle reports
- Clear product information
- Secure payment processing
- Timely report delivery
- Helpful customer support
- Reasonable assistance with genuine technical issues
We will review legitimate concerns and work toward an appropriate solution where possible.
15. Contact Auto Intels
If you have a question about a refund, cancellation, report, payment, or technical issue, please contact our support team.
Auto Intels
Website: autointels.com
Email: support@autointels.com
When contacting us, including your order number and the relevant VIN can help us find your purchase more quickly.
16. Changes to This Refund Policy
We may update this Refund Policy from time to time as our services, business practices, technology, or legal requirements change.
When changes are made, we will publish the updated version on this page and update the Last Updated date at the top.
We recommend checking this page periodically so you are aware of the current policy.
17. Acceptance of This Policy
By placing an order through autointels.com, you confirm that you have reviewed and understood this Refund Policy and agree to the terms described above.
If you do not agree with this policy, please do not purchase our digital services.