Last Updated: September 20, 2026
At Auto Intels, we take your privacy seriously. This Privacy Policy explains what information we collect when you use autointels.com, how we use it, when it may be shared, and the choices you have regarding your information.
By using our website or services, you acknowledge that you have read and understood this Privacy Policy and the practices described here.
1. About This Privacy Policy
This Privacy Policy applies to information collected through the Auto Intels website, including our vehicle history reports, VIN lookup services, vehicle information tools, customer support services, and other services available through our website.
For the purposes of this policy:
- “Auto Intels,” “we,” “us,” or “our” refers to the operator of Auto Intels and its services.
- “You” or “your” refers to anyone who visits or uses our website or services.
- “Website” refers to autointels.com.
- “Services” refers to our vehicle history reports, VIN-related services, vehicle information tools, and other products offered through our website.
2. Information We Collect
The information we collect depends on how you use Auto Intels. Some information is provided directly by you, while certain technical information may be collected automatically when you visit our website.
Information You Provide
When you purchase a report, contact us, use our tools, or submit information through our website, we may collect information such as:
- Your name
- Email address
- Phone number
- Billing or payment-related information
- Country, state, or general location
- VIN or other vehicle information you submit
- Details included in customer support requests
- Account or login information, if account features are available
You are not required to provide every type of information we request. However, some information may be necessary for us to process your order, provide a requested service, or respond to your inquiry.
Information Collected Automatically
When you visit autointels.com, certain information may be collected automatically. This may include:
- IP address
- Browser type and version
- Device type
- Operating system
- Screen and device information
- Pages and content you view
- Date and time of your visit
- Approximate time spent on the website
- Referring website or page
- General interactions with our website
We primarily use this information to operate, secure, analyze, and improve our website and services.
3. Vehicle and VIN Information
Auto Intels provides vehicle-related services, so you may provide a Vehicle Identification Number (VIN) or other vehicle details when requesting a report.
A VIN generally identifies a vehicle rather than a specific person. However, information connected with your use of our services may be processed together with other information you provide.
We may use VIN and vehicle information to:
- Process your requested vehicle lookup or report
- Retrieve information from available data sources
- Prepare your vehicle history report
- Respond to customer support requests
- Prevent misuse of our services
- Maintain service and transaction records
- Improve the quality and functionality of our products
4. Cookies and Similar Technologies
Auto Intels may use cookies, pixels, local storage, and similar technologies to keep our website working properly and understand how visitors use our services.
These technologies may help us:
- Keep important website features working
- Remember certain preferences
- Maintain user sessions
- Understand website traffic
- Measure marketing performance
- Detect suspicious or fraudulent activity
- Improve website performance and functionality
You can control or manage cookies through your browser settings. Depending on your browser and device, you may be able to block, delete, or restrict certain cookies.
Please keep in mind that disabling cookies may affect how some parts of our website work.
5. How We Use Your Information
We may use the information we collect for the following purposes:
Providing Our Services
To process vehicle lookups, prepare reports, fulfill orders, and provide the services you request.
Customer Support
To answer your questions, resolve issues, troubleshoot problems, and communicate with you about your orders or requests.
Improving Our Website
To understand how visitors use our website and identify ways to improve its design, features, performance, and overall experience.
Security and Fraud Prevention
To identify suspicious activity, prevent unauthorized use, protect our systems, and help keep our services secure.
Service Communications
To send order confirmations, report notifications, important service updates, and other communications related to your use of Auto Intels.
Marketing
Where permitted by applicable law, we may use your information to send promotional messages about Auto Intels products or services that may be relevant to you.
You can unsubscribe from marketing communications at any time.
Legal Requirements
We may use or disclose information when necessary to comply with applicable laws, regulations, legal requests, court orders, or other lawful obligations.
6. Legal Basis for Processing
Where applicable privacy laws require us to have a legal basis for processing personal information, we may rely on one or more of the following:
- Your consent
- The need to provide a service or fulfill a contract with you
- Our legal obligations
- Our legitimate business interests, where permitted by law
- The need to protect our legal rights, systems, users, or property
The legal basis used may depend on the type of information involved and why we are processing it.
7. When We Share Information
Auto Intels does not sell your personal information as a standalone business asset.
However, we may share limited information with trusted third parties when it is necessary to operate our business or provide our services.
These may include:
- Payment processors
- Website hosting and infrastructure providers
- Analytics and performance providers
- Customer support platforms
- Communication service providers
- Security and fraud prevention providers
- Vehicle data providers
- Technology and software providers
- Professional advisers
- Government agencies, regulators, courts, or law enforcement authorities when required by law
Where possible, we aim to provide third-party service providers only with the information they reasonably need to perform their services.
8. Payment Information
When you purchase an Auto Intels service, your payment information is processed through the payment provider available during checkout.
We do not intentionally store complete payment card information on our own website servers. Depending on the payment method you use, your payment details may be collected and processed directly by the relevant payment provider.
Payment providers may have their own privacy policies and security practices. Their handling of payment information is subject to their own terms and policies.
9. Marketing and Communication Preferences
We may contact you when necessary to process your order, deliver a service, answer your questions, or provide important information about your purchase.
Where permitted, we may also send promotional emails about Auto Intels.
If you no longer want to receive marketing emails, you can unsubscribe using the link included in the relevant email or contact us at:
Please note that opting out of marketing emails will not necessarily stop essential communications related to your orders, reports, or services.
10. How Long We Keep Your Information
We do not keep personal information forever.
We may retain information for as long as reasonably necessary to:
- Provide and manage our services
- Maintain transaction and customer records
- Handle customer support requests
- Prevent fraud and unauthorized activity
- Resolve disputes
- Meet legal, accounting, or regulatory requirements
- Establish, exercise, or defend legal claims
When information is no longer reasonably needed, we may delete it, anonymize it, or securely dispose of it, subject to applicable legal requirements.
11. International Data Processing
Some of our technology, infrastructure, or service providers may be located in countries outside your country of residence.
This means information submitted through autointels.com may sometimes be transferred to or processed in another country.
Where applicable law requires specific safeguards for international transfers, we will take reasonable steps to provide appropriate protection for the information being transferred.
12. How We Protect Your Information
We use reasonable technical, administrative, and organizational measures to help protect the information we handle.
Depending on the circumstances, these measures may include:
- HTTPS and encrypted connections
- Restricted access to personal information
- Security monitoring
- Controlled administrative access
- Secure hosting infrastructure
- Measures designed to detect unauthorized activity
While we take reasonable steps to protect your information, no website, network, or online transmission can be guaranteed to be completely secure.
13. Your Privacy Rights
Your privacy rights depend on where you live and which privacy laws apply to you.
Depending on your location, you may have the right to:
- Ask what personal information we hold about you
- Request access to your personal information
- Ask us to correct inaccurate information
- Request deletion of certain information
- Ask us to restrict certain types of processing
- Object to certain uses of your information
- Request a copy of certain information in a portable format
- Withdraw consent where processing is based on your consent
- Opt out of certain marketing communications
If you would like to make a privacy-related request, contact us using the information provided below.
For certain requests, we may need to verify your identity before taking action.
14. Third-Party Websites and Services
Our website may contain links to or use services provided by third parties.
Third-party companies may have their own privacy policies, terms, cookies, and data practices. Auto Intels does not control the privacy practices of independent third-party websites or services.
If you visit another website through a link on autointels.com, we recommend reviewing that website's privacy policy before providing any personal information.
15. Children's Privacy
Our services are not intended for children who are not legally permitted to use them.
We do not knowingly collect personal information from children in violation of applicable law. If we become aware that we have collected information from a child in circumstances where it should not have been collected, we will take reasonable steps to remove it from our systems.
16. Changes to This Privacy Policy
Our services, technology, business practices, and legal requirements may change over time. As a result, we may update this Privacy Policy from time to time.
If we make significant changes, we will publish the updated policy on this page and change the “Last Updated” date at the top.
We recommend checking this page periodically so you can stay informed about how Auto Intels handles your information.
17. Contact Auto Intels
If you have questions about this Privacy Policy, want to make a privacy-related request, or have concerns about how your information is handled, please contact us.
Auto Intels
Website: autointels.com
Email: support@autointels.com
We will review privacy-related requests and respond within a reasonable period, subject to applicable legal requirements.